How it works
No mystery about what happens next.
From the first conversation to the monthly review, here is how working with us runs. You see the plan before any work starts.
We talkAbout your business and what you want more of.
We planYou see our findings and a proposal, then decide.
We do the workAnd keep you informed every month.
Getting started
First, we get to know your business.
Nothing starts until you have seen what we found and agreed what we will do.
We get to know you
You tell us about your business. We reply by email or WhatsApp and book a discovery call.
- Get in touch
- Our reply
- Discovery call
We look, then recommend
We audit how things work today, then send our findings, a plan and a proposal.
- Audit
- Findings and plan
- Proposal
You decide
Work starts only when you say yes.
- Your approval
Finding priorities
Not everything needs fixing.
An audit usually finds more than is worth doing. Problems that cost you enquiries come first. Things that only look dated can wait.
What the audit found, in the order we found it.
- The homepage looks a few years oldTrue, but it isn’t what is losing enquiries.
- The contact form fails on some phonesSome people who try to reach you never do.
- The page for your main town is hard to find on GoogleMore of the right visitors, once the form works.
- Nobody can see which enquiries came from whereWithout it, no later change can be judged.
- There is no social media accountNot where people look for a renovation company.
- The services page doesn’t say which areas you coverFewer enquiries from outside your area.
Fix first
Costing you enquiries now.
- The contact form fails on some phonesSome people who try to reach you never do.
- Nobody can see which enquiries came from whereWithout it, no later change can be judged.
Later
Worth doing once the basics work.
- The page for your main town is hard to find on GoogleMore of the right visitors, once the form works.
- The services page doesn’t say which areas you coverFewer enquiries from outside your area.
Not worth doing
Costs money, changes little.
- The homepage looks a few years oldTrue, but it isn’t what is losing enquiries.
- There is no social media accountNot where people look for a renovation company.
Example findings. Real findings, and how we weigh them, depend on your business. Illustration.
If we don’t think something suits your business, we’ll say so.
Doing the work
We do the work. You stay in the loop.
Once you approve the plan, we handle most of the agreed work, with your input where needed. What’s included depends on your service. Some work, like website or tracking changes, may be agreed separately.
What we’ll need from you
AccessTo your website, accounts and wherever enquiries arrive.
What you knowWho your customers are and what they ask before they buy.
Quick decisionsWork that waits weeks for a yes loses momentum.
Replies to enquiriesThat part is yours, and it matters most.
| Action | Who | Status |
|---|---|---|
| Fix the contact form on phones | Us | Done |
| Record where enquiries come from, where possible | Us | Done |
| Add the areas you cover to the services pageNeeds your list of areas | Us + you | In progress |
| Improve the page for your main townNeeds photos of finished projects | Us + you | Next |
Keeping you informed
Every month, you see what changed.
Before we change anything, we note where things stand. Each month we compare against that starting point, where the data allows.
Starting pointWhere things stood before we began.
What changedThis month, compared with your starting point.
What’s nextWhat we suggest for the coming month.
Every month
A monthly performance report, and a review call where your service includes one.
What the report covers depends on your service and on the data available.
What the numbers can’t always show
Tracking helps, but it is never complete. We point out the gaps instead of hiding them.
Phone, then laptopSomeone who browses on a phone and enquires on a laptop can look like two different people.
Tracking declinedIf a visitor says no to tracking, we respect it. Their enquiry arrives without a source.
Calls, emails and shared linksThese often arrive with no record of how the person found you.
Sales and revenueWe only report these when you share figures from your own system.
Small numbersWhen the numbers are too small to tell, we won’t claim a change caused a result.
A missing source doesn’t make an enquiry any less real. We report the gap, not a tidier number.
Questions
What people ask us
Do I have to commit before I see a plan?
No. You’ll see our findings, a plan and a proposal first. Nothing starts until you say yes.
How soon will we see results?
It depends on your service and your market, so we won’t promise a date. We note where you’re starting from, so you can see what changes each month.
Can you guarantee more enquiries or sales?
No. We can’t control your prices, your sales team or your market. We do the work we agreed and show you what changed.
Who replies to the enquiries?
Your team does. Replying quickly is the one part only you can do.
Do you do all the work, or do we?
We do most of it. From you, we’ll need access to your accounts, a little of your time and quick decisions. Some work, like website changes, may be agreed separately.
Start with a conversation.
Tell us what you want more of. We’ll reply by email or WhatsApp, and nothing starts until you approve a plan.